At My Appliance Shop we aim to make your delivery as smooth as possible. Please read the following information carefully to ensure there are no delays with your order. This page should be read in conjunction with our Terms & Conditions, which also apply to all purchases and deliveries — specifically, but not limited to, sections 3, 6 and 9.

1Delivery Tracking

• You may be able to track the progress of your order using the tracking link provided on this page. Please note that tracking information is only available for deliveries carried out using our own vehicles. Orders delivered via third-party carriers or directly from the manufacturer will not be visible through our tracking system, as these services operate their own independent delivery processes and update methods.
• Where a third-party courier or manufacturer delivery service is used, any tracking updates or delivery notifications will be provided directly by that service, using the contact details supplied at the time of order. We are limited to the information made available to us by these providers.
• To access order tracking, you will need to use the email address or phone number provided when placing your order, along with your order number. Tracking statuses are only updated once an order has been allocated to a delivery vehicle. Until this allocation has taken place, the status may display as “Info Received”.
• If you have been provided with a delivery date in advance, this date will remain valid while the order is awaiting full vehicle allocation and will not be affected by the interim tracking status.

2Delivery Scheduling

• Delivery dates depend on both stock availability and our delivery routing.
• At checkout you can request a preferred delivery day, Monday to Saturday (not bank holidays), and a morning (8am–1pm) or afternoon (1pm–6pm) slot. Please allow at least 3 working days between placing your order and the day you request.
• Saturday costs no more than any other day. Sunday deliveries are not available.
• In some areas a priced preferred-day service is offered; its price is shown at checkout before you pay. If we can’t meet a preferred day you’ve paid for, the charge is refunded in full.
• A request isn’t a guarantee — we call to confirm your final delivery day after processing. In some cases we can deliver sooner, depending on stock and route planning.

3Where We Deliver

• Deliveries in Kent, London, Essex and Sussex are usually carried out by our own vehicles and staff.
• In other parts of the UK, delivery may be arranged directly with the manufacturer’s home delivery team or a trusted third-party courier.
• Depending on your delivery location and the type of product ordered, your delivery may also be made on a pallet. Pallet deliveries are a kerbside service only, meaning the goods will be delivered to the nearest safe and accessible point at the property.
• If you have any concerns about access, unloading, or whether a pallet delivery would be suitable, please contact us before placing your order so we can advise on the options available.
• Collections from our premises may also be possible — please contact us to discuss the process.

Delivery areas

The checkout applies exactly this list as soon as you enter your postcode, before you pay.

4Delivery Access & Room of Choice

• As standard, our deliveries are carried out by a highly trained one-person delivery driver. Delivery includes bringing your appliance to a ground floor room of your choice, provided there is safe and reasonable access.
• Deliveries to upper floors, basements or alternative locations may be possible, but these must be arranged in advance and are subject to the delivery team’s assessment. In some cases a two-person delivery service may be recommended, and additional charges may apply.
• All deliveries are carried out in line with health and safety regulations. The feasibility of delivery depends on the size, weight and manoeuvrability of the product, as well as the access conditions at your property.
• Our drivers take reasonable care, and we are responsible for damage caused by our negligence. Please help by protecting flooring, walls and fixtures and clearing access routes before we arrive; we can’t accept responsibility for damage that happens only because a route wasn’t cleared or a surface wasn’t protected as we’d asked.
• Customers must ensure that access routes are clear and suitable for delivery, including hallways, staircases and doorways. Please measure carefully before ordering to ensure the appliance will fit.
• Any restricted access (such as more than three steps, narrow corridors, steep driveways or limited parking availability) must be advised at the time of order.
• Failure to notify us of access restrictions may result in delivery being refused, completed on a kerbside-only basis, or rescheduled at additional cost. The final decision on whether safe delivery is possible rests with the attending driver.

5On the Day

• Deliveries run from 8am to 6pm, Monday to Saturday (not bank holidays). We call the day before to confirm your morning (8am–1pm) or afternoon (1pm–6pm) slot.
• Saturday is a normal delivery day — choose it as your preferred day at checkout at no extra charge.
• All deliveries require a customer signature on arrival.
• Once a delivery date is confirmed, you must be available to accept it. If you need to rearrange, please notify us within 24 hours of confirmation, or at the earliest available opportunity.
• Our standard service is a one-person delivery. The driver will deliver the appliance to a ground floor room of your choice (subject to safe access), remove packaging to the doorstep if requested, obtain a signature for acceptance, and allow reasonable time for you to inspect the product for visible damage before signing.
• Failed deliveries that are not our fault (e.g. incorrect address, unadvised access restrictions, or no one available to accept delivery) may carry a re-delivery charge, which we agree with you before rebooking.

6Important Information — Damage & Inspection

• Please inspect your appliance at delivery where possible. If this is not practical, unpack and check within 24 hours.
• Please report any damage within 48 hours of receipt where you can, to sales@myapplianceshop.co.uk, with your order number and photos. A prompt report lets us claim from the carrier and replace the item faster; it is a request that helps us, not a cut-off on your rights.
• If damage is visible on arrival, refuse delivery and note the reason on the driver’s paperwork.
• If you find damage later, tell us anyway. Your rights under the Consumer Rights Act 2015 are unaffected, although a late report may limit what we can recover from the carrier. See our Returns & Cancellations page and section 8 of our Terms & Conditions.

7Delivery Charges

Every charge below is shown at checkout before you pay, as soon as you enter your postcode.

Charges are per order unless stated. Installation and recycling are optional services priced on our Installation & Recycling page. International delivery is not available, but we can deliver to a UK-based shipping agent at your cost.

8Delivery Lead Times

Products marked as pre-order, due in or special order are outside our standard 3–7 working days delivery timescale. Any delivery dates or timeframes shown are provided as estimates only and should not be relied upon as guaranteed. For the most accurate and up-to-date information, we recommend contacting us prior to placing your order.

9Express Delivery

• Express delivery is next-working-day delivery on eligible in-stock items for orders placed before 1pm, in Kent, London and the South East. Orders placed after 1pm are treated as placed the next working day — an order placed on Friday at 2pm would have an earliest delivery of Tuesday.
• Where it’s available for your basket, it appears as a priced option at checkout (£40 per order, or £30 on orders over £600) — there’s no need to call first. It isn’t offered on items that come to us from a supplier first, or on pre-order, due-in or special-order lines.
• Small parcels may show a “FedEx Express” option instead. That is the courier’s own service name: a standard parcel delivery in 3–7 working days, not next-day.

10Deliveries via Manufacturer or Courier

• You will be contacted at least 48 hours before delivery.
• The carrier will confirm the delivery address, access details, order contents and any recycling services booked.
• A delivery window will be provided for the confirmed day.
• You must confirm directly with the courier any delivery date offered. If you are unable to accept a proposed date, you must reply to decline, and the courier will offer the soonest available alternative.

11Disposal of Old Appliances

• We can remove and recycle old appliances on a like-for-like basis when delivering your new one.
• Recycling prices vary by appliance type — please check the cost at the point of purchase.
• Appliances must be fully disconnected, emptied and ready for collection.
• US-style fridge freezers, range cookers and appliances over 100kg are included in our recycling service but carry a higher charge due to additional handling requirements. Please contact us for details.

For full details, please see our Installation & Recycling page.

12Large & Heavy Appliances

• Appliances over 70cm wide (e.g. range cookers, US-style fridge freezers) are normally delivered to kerbside or entrance only, unless there is suitable flat access.
• For these larger items, we strongly recommend selecting a two-person delivery service at checkout where it is offered.
• Failed deliveries due to access restrictions may incur a re-delivery charge.
• Please review our Delivery Access & Room of Choice section for full conditions before ordering.

13Non-Billing Address Deliveries

• If you would like your order delivered to an address different from the billing address, this must be specified at checkout.
• Once your order has been processed and the delivery confirmed, it may not be possible to change the delivery address due to courier and security restrictions.
• Any request to amend delivery details after confirmation must be made in writing by emailing sales@myapplianceshop.co.uk. Such requests will be reviewed on a case-by-case basis and may result in delays or additional charges.
• For security reasons, we are unable to change the delivery address once the goods are in transit.

14Installation Services

We offer professional installation in Kent, London, Essex and the Home Counties — the postcode list is on our Installation & Recycling page. Our services include:

• Freestanding cooling appliance installation (does not include door re-hinging).
• Built-in appliance installation for ovens, microwaves and electric hobs (excluding gas, extractors and range cookers).
• Freestanding installation for laundry, cooling, cooking and dishwashers (excluding gas and American-style cooling).
• Freestanding installation for range cookers, American-style cooling and appliances over 100kg (excluding gas).
• Freestanding cooling appliance door re-hinging service (if applicable).
• Recycling services available alongside installation.

What’s included

• Removal of packaging and transit bolts.
• Levelling of the appliance where possible.
• Connection to existing water/electric supply (with a safe means of isolation).
• Running a test programme to check basic functionality.

For full details, please see our Installation & Recycling page.

15Deliveries to Warehouses, Shipping Agents, Couriers or Building Sites

• If you ask us to deliver to a warehouse, shipping agent, courier, building site or forwarding company you have chosen, the goods pass into your care when that third party accepts them, and they become responsible for them from that point.
• We can’t accept responsibility for loss, damage or handling problems that happen after your chosen third party has accepted the goods in good condition. Any claim for loss or damage after that point should be taken up with them.
• It is your responsibility to ensure that your chosen third party has appropriate facilities, procedures and insurance in place to handle your goods safely.
• Your statutory rights in respect of faults that were present when the goods were delivered are unaffected.